Contact information
Getting in touch
Email is the way to reach us, and we prefer it — it means you have a written record of what was said, and so do we.
Email: hello@gavelli.co.uk
We aim to respond to emails within 24 hours on business days. If your message is about a fault, an order that hasn't arrived, or a return, say so in the subject line and include your order number. It gets to the right place faster.
Our details
Our legal name, address and other business details are published in full in our Legal Notice. That page also gives the postal address for cancelling an order or complaining in writing.
What we can help with
- Questions about a product before you buy — including anything our product pages don't answer
- Where your order is
- Cancelling an order
- A fault, or something that arrived damaged
- Data protection requests, covered in our Privacy Policy
Last updated: 27 September 2026.